| Sl. No. | Nature of service | Standards of Performance (Indicative maximum time limit for rendering service) |
| 1 | Normal fuse-off calls | within six hours from the time of registration of complaint |
| 2 | Underground cable | within twenty four hours from the time of occurrence of breakdown |
| 3 | Distribution Transformer Failure | within twenty four hours from the time of occurrence of breakdown |
| 4 | Period of Scheduled outages | Interruption in power supply due to scheduled outages other than load-shedding, shall be notified by the licensee at least twenty four hours in advance and such interruption shall not exceed ten hours in a day |
Rubber Park India (P) Ltd
2A, Kautileeyam, Rubber Park, Valayanchirangara
Ernakulam 683 556
Ph: 91 484 2655538
md@rubberparkindia.org
